Samsung, the second biggest mobile phone company in the world, says it is investigating the problems with its flagship Note7 smartphone.
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7,” Samsung said in a press release, after many cases of battery explosions in the smartphone.
“For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production.”
Samsung says it remains committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.
“Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device are advised to power down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres.”
Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users, despite the original place of purchase are advised to “visit the nearest Samsung Authorized Service Centre for immediate assistance”.
Customers are advised to return their Galaxy Note7 to Samsung Authorized Service Centres and be guided with available options.
Those who have already returned their Galaxy Note7 will also be contacted from Samsung for their options.
“We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7,” Emmanouil Revmatas, director, Information Mobile and Technology, Samsung Electronics West Africa, said.